Return Policy
Refund Policy
Effective Date : 28 August 2026
Thank you for choosing our WhatsApp API and automation services. Please read the following Refund Policy carefully before purchasing our services.
1. Subscription Fees
All subscription, setup, onboarding, configuration, and implementation fees paid for WhatsApp API services are non-refundable once the service has been activated or implementation has started.
2. WhatsApp / Meta Charges
WhatsApp/Meta charges, conversation fees, messaging fees, or other third-party charges are non-refundable once charged or consumed.
These charges are controlled by the respective third-party platform and may change according to their applicable pricing and policies.
3. Refund Eligibility
A refund may be considered only in exceptional circumstances, such as:
* Duplicate payment made accidentally.
* Payment received but the service could not be activated due to an issue entirely attributable to us.
* Payment made in error before implementation has started.
Any refund request must be submitted within 7 days of payment with valid payment details and supporting information.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
* Customer changes their mind after purchasing the service.
* Customer does not use the WhatsApp API after activation.
* Customer's WhatsApp Business Account, phone number, or WABA is restricted, suspended, disabled, or rejected by Meta.
* Customer violates WhatsApp/Meta policies.
* Customer provides incorrect or incomplete business information.
* Customer is unable to complete Meta Business verification.
* Customer's number is not eligible for WhatsApp API activation.
* Customer's Meta account or Business Manager has restrictions.
* Customer does not provide required documents or information for onboarding.
* Third-party integrations or services stop working due to changes made by their respective providers.
* Messaging limits, template restrictions, quality ratings, or other limitations imposed by Meta.
* Any unused subscription period after cancellation.
### 5. Service Suspension
If the customer's WhatsApp API account is suspended or restricted because of policy violations, spam, prohibited content, low-quality messaging, or other customer-related activities, the subscription fee will **not be refunded**.
6. Cancellation
Customers may request cancellation of their subscription at any time. Cancellation will normally take effect at the end of the current paid subscription period.
No refund will be provided for the unused portion of an active subscription unless specifically approved by management.
7. Refund Processing
If a refund is approved, it will be processed through the original payment method, subject to applicable payment gateway and banking processing times.
Any applicable payment gateway charges, transaction charges, taxes, or third-party charges may be deducted from the refundable amount where legally permitted.
8. GST / Taxes
GST and other applicable government taxes are subject to applicable Indian tax laws. Any refund of taxes will be processed only where legally permissible and applicable.
9. Refund Request
To request a refund, customers must provide:
* Customer/Company Name
* Registered Email or Mobile Number
* Invoice/Order Number
* Payment Date
* Reason for Refund
* Payment/Transaction Reference
Refund requests can be submitted through our official customer support channel.
10. Final Decision
All refund requests will be reviewed on a case-by-case basis. Approval of any refund is subject to the terms of this policy and applicable law.
Important :Purchasing our WhatsApp API service constitutes acceptance of this Refund Policy and the applicable Terms & Conditions.
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Effective Date : 28 August 2026
Thank you for choosing our WhatsApp API and automation services. Please read the following Refund Policy carefully before purchasing our services.
1. Subscription Fees
All subscription, setup, onboarding, configuration, and implementation fees paid for WhatsApp API services are non-refundable once the service has been activated or implementation has started.
2. WhatsApp / Meta Charges
WhatsApp/Meta charges, conversation fees, messaging fees, or other third-party charges are non-refundable once charged or consumed.
These charges are controlled by the respective third-party platform and may change according to their applicable pricing and policies.
3. Refund Eligibility
A refund may be considered only in exceptional circumstances, such as:
* Duplicate payment made accidentally.
* Payment received but the service could not be activated due to an issue entirely attributable to us.
* Payment made in error before implementation has started.
Any refund request must be submitted within 7 days of payment with valid payment details and supporting information.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
* Customer changes their mind after purchasing the service.
* Customer does not use the WhatsApp API after activation.
* Customer's WhatsApp Business Account, phone number, or WABA is restricted, suspended, disabled, or rejected by Meta.
* Customer violates WhatsApp/Meta policies.
* Customer provides incorrect or incomplete business information.
* Customer is unable to complete Meta Business verification.
* Customer's number is not eligible for WhatsApp API activation.
* Customer's Meta account or Business Manager has restrictions.
* Customer does not provide required documents or information for onboarding.
* Third-party integrations or services stop working due to changes made by their respective providers.
* Messaging limits, template restrictions, quality ratings, or other limitations imposed by Meta.
* Any unused subscription period after cancellation.
### 5. Service Suspension
If the customer's WhatsApp API account is suspended or restricted because of policy violations, spam, prohibited content, low-quality messaging, or other customer-related activities, the subscription fee will **not be refunded**.
6. Cancellation
Customers may request cancellation of their subscription at any time. Cancellation will normally take effect at the end of the current paid subscription period.
No refund will be provided for the unused portion of an active subscription unless specifically approved by management.
7. Refund Processing
If a refund is approved, it will be processed through the original payment method, subject to applicable payment gateway and banking processing times.
Any applicable payment gateway charges, transaction charges, taxes, or third-party charges may be deducted from the refundable amount where legally permitted.
8. GST / Taxes
GST and other applicable government taxes are subject to applicable Indian tax laws. Any refund of taxes will be processed only where legally permissible and applicable.
9. Refund Request
To request a refund, customers must provide:
* Customer/Company Name
* Registered Email or Mobile Number
* Invoice/Order Number
* Payment Date
* Reason for Refund
* Payment/Transaction Reference
Refund requests can be submitted through our official customer support channel.
10. Final Decision
All refund requests will be reviewed on a case-by-case basis. Approval of any refund is subject to the terms of this policy and applicable law.
Important :Purchasing our WhatsApp API service constitutes acceptance of this Refund Policy and the applicable Terms & Conditions.